In response to the global pandemic, we have adjusted our cancellation policy. The following coverage for COVID-19 is under our "extenuating circumstances" policy to help protect our community and provide peace of mind for the traveller.
Mozambeat Motel will fully refund for cancellations due to COVID-19 (minus transactions fees). In order to cancel under this policy, you will be required to provide supporting documentation for your COVID-19 circumstance. The refund will reflect within 10 business days after receiving a valid cancellation.
COVID-19 related circumstances include:
- The traveller or one of the travel partners has tested positive for COVID-19 and is unable to travel;
- Travel advice and restrictions due to COVID-19 from your departing country and/or Mozambique;
- Other government mandates such as evacuation orders and/or border closures from departing country, transit country and/or Mozambique.
If during your stay, one of the COVID-19 restrictions is put in place and therefore you have to amend some days of your stay, we will refund these last days in full (counted from check-out time 11:00hr).